Mega Home Furnishing & Lighting - Google Reviews Dashboard

📍 615 Lorong 4 Toa Payoh, Level 1 Storhub Building, S 319516
Overall rating: 4.5 ★ across 486 reviews. Customers love the sofa range and the personalized service from the team. 84.6% of all reviews are 5-star — great foundation! However, 1-star reviews at 11.1% need attention.

⚠️ Attention: There are 54 one-star reviews (11.1% of total). This is higher than ideal. Common complaints may relate to delivery and after-sales service. Recommend reviewing recent 1-star feedback and following up where possible — every recovered customer becomes a loyal advocate!

Overall Rating

4.5 ★

out of 5.0

Total Reviews

486

all time

5-Star Reviews

411

84.6% of total

1-Star Reviews

11.1% of total

Positive Rate

88.1%

4★ & 5★ combined

📊 Rating Breakdown

⭐ Star Distribution

5 ★

411 (84.6%)

4 ★

17 (3.5%)

3 ★

3 (0.6%)

2 ★

1 (0.2%)

1 ★

54 (11.1%)

📈 Rating Distribution Chart

🌟 Staff Spotlight

Top Mentioned Team Members

🥇

Vincent (Mr Vincent)

Multiple mentions — praised for being honest, knowledgeable & patient

🥈

Praised for friendly service & great sofa/mattress recommendations

💬 What Customers Talk About

Top Keywords from Reviews

🛋️ sofa 89

🚚 delivery 61

🚛 lorry 28

🎨 color 13

🏬 showroom 12

🔧 after sales service 10

☕ coffee table 9

🛏️ bed frame 8

📏 measurement 6

📦 logistics 5

📊 Sentiment Overview

🎯 Review Sentiment Split

📋 Quick Summary

✅ 411 happy customers gave 5 stars (84.6%)

✅ 17 customers gave 4 stars (3.5%)

⚠️ 3 customers gave 3 stars (0.6%)

⚠️ 1 customer gave 2 stars (0.2%)

❌ 54 customers gave 1 star (11.1%)