NinjaOne Ticketing
The Helpdesk Solution for IT Teams
Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
Why Ninja Ticketing?
Built Exclusively for IT Teams
Ninja Ticketing is a fully customizable experience providing in-depth device info and essential actions – such as remote access, scripting, install apps, etc. – directly from the ticket.
Single-Pane Support
With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.
Automation Domination
Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.
Our Ticketing Ingredients
Features:
Easily Manage IT Tickets
Accept, prioritize, route, and respond to IT tickets quickly to meet SLAs, ensuring both agents and end-users are more productive.
Act Directly from a Ticket
Employ Ninja Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.
Automate IT Ticketing Workflows
Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.
Collaboration Made Easy
Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.
Quickly Resolve Problems
Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.
Direct your end-users to the brandable client portal to create, respond-to, and update tickets and access Ninja’s integrated end-user remote control and file restore tool.
Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.
Promote knowledge-recording best practices with integrated credential storage, customizable knowledge base templates, and in-depth process IT documentation.
Interact with, take action on, and assign incoming IT tickets to your top technicians with our mobile app, ensuring your end-users are supported even outside of the office.
Market-leading time to value
Resolution Reporting
Grant your technicians the gift of full transparency with device-level reporting on key KPIs like mean time to resolve, one touch resolution, and first response time.
Maximize Resolution Times
Triage directly from a fully detailed ticket with single-click remote management actions or single click navigation to the device for the full breadth of Ninja’s RMM capabilities.
Customizable Environments
Set up your IT ticketing environment to align with how your team works with highly flexible and customizable ticketing boards, unlimited support email captures, and boundless custom fields.
Why Leading IT Teams Choose NinjaOne
Move beyond IT ticketing to Unified IT Management
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.
Quickly and securely provide hands-on remote support to distributed employees.
Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.
Related resources
Follow a manual added link
Helping your IT Helpdesk: Your Guide to IT Helpdesk Efficiency
Learn how to turn automation and smarter organization into a killer efficiency combo.
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Ninja IT Ticketing: Leveraging Automation and Ticket Context to Improve IT Helpdesk Operations
Learn about how Ninja’s Ticketing solution will help improve ticket resolution times and service delivery outcomes.
Follow a manual added link
Ninja IT Ticketing: Best Practices and Automations
Learn how to set up common ticketing automations that will ultimately give you the framework to set up automations specific to your business.
IT Ticketing System & Helpdesk FAQ
What is an IT ticketing system?
An IT ticketing system, also known as IT ticketing software or IT help desk software, is a system that enables organizations to resolve IT support requests by managing and streamlining the process of issue resolution. The system handles individual elements called tickets that provide details of what issue the end-user is facing, along with other data such as status, priority, and severity. Created by the end-users of an organization whenever they encounter an event that interrupts their workflow, these tickets are routed to the IT ticketing system where they are categorized, prioritized, and assigned to different technicians. The technicians then analyze the tickets and suggest appropriate fixes or workarounds and resolve the issues. As a central repository for all these tickets, Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level.
What are IT tickets?
IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket."
What is the process of IT ticketing?
The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When an end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.
How does NinjaOne’s IT ticketing software work?
NinjaOne’s ticketing software is built exclusively for IT professionals to make help desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.
What is IT ticketing software used for?
IT ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how Ninja IT ticketing can make technicians’ lives easier and improve IT support with a free trial.
Benefits of IT ticketing system software?
IT ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s IT ticketing system software in action by watching this demo video.
Do I need NinjaOne’s IT ticketing support system?
NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what Ninja partners think about NinjaOne ticketing on the customer stories page.
How much does NinjaOne IT ticketing software cost?
NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how Ninja ticketing works with your specific IT environment, start a free trial today.
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