👋 Hey team! Here's how our customers feel about Nova Furnishing. This dashboard shows what's working, who's doing great, and where we can grow together. You're doing amazing — keep it up!
Total Reviews
8,270
Across all 5 showrooms
Average Rating
4.84 ★
Weighted average
5-Star Reviews
7,888
95.4% of all reviews
Staff Mentioned
12+
Named in reviews
Top Showroom
TH21
4,071 reviews!
⭐ Rating Distribution (All Showrooms)
🏆 Showroom Comparison
| Rank | Showroom | Rating | Reviews | 5-Star % | Top Staff | Strengths |
|---|
| 🥇 | Tradehub 21 | ⭐ 4.9 | 4,071 | 96.8% | Clayton, Tom | Patient, friendly, kind |
| 🥈 | Ang Mo Kio | ⭐ 4.8 | 1,761 | 93.9% | Samuel How, Raymond | Professional, knowledgeable |
| 🥉 | Sungei Kadut | ⭐ 4.8 | 1,179 | 94.2% | Edwin Yeo, Main Cheong, Louis, Jacky | No pressure, comprehensive |
| 4 | Changi South | ⭐ 4.9 | 844 | 95.4% | Fanny, Roger, Zack | Patient, thorough |
| 5 | Sims | ⭐ 4.7 | 415 | 91.3% | Alex, Jacky | Friendly, detailed |
🌟 Gold Tier Staff
A
Alex Sims
30+ mentions · Patient, professional
E
Edwin Yeo Sungei Kadut
25+ mentions · Comprehensive, cheerful
S
Samuel How Ang Mo Kio
22+ mentions · Professional, knowledgeable
⭐ Silver Tier Staff
F
Fanny Changi South
10+ mentions · Knowledgeable, patient
M
Main Cheong Sungei Kadut
10+ mentions · Honest, patient
R
Roger Changi South
8+ mentions · Thorough, excellent follow-up
💪 Rising Stars
C
Clayton Tradehub 21
5+ mentions · Friendly, kind
T
Tom Tradehub 21
5+ mentions · Good service
R
Raymond Ang Mo Kio
6+ mentions · Friendly, good service
Total Reviews
1,179
#3 across all Nova
5-Star Reviews
1,111
94.2% of total
1-Star Reviews
48
4.1% — needs attention
Team Size
4
Staff mentioned by name
🏅 Staff Spotlight — Team Powerhouse!
E
Edwin Yeo
Top performer — comprehensive, knowledgeable, cheerful, no-pressure approach
M
Main Cheong
Praised for honesty, patience, and good recommendations
L
Louis
Excellent customer service and product knowledge
J
Jacky
Knowledgeable and helpful with great product advice
💡 Keyword Insights
sofa (top) service experience table patient
⚠️ Area to Watch — 1-Star Reviews (48)
Sungei Kadut has the highest 1-star count proportionally (4.1%). Some complaints mention sofa quality/durability and slow after-sales resolution. Focus on: following up with unhappy customers quickly and managing delivery expectations upfront. This can turn a 1-star into a 5-star comeback story!
Total Reviews
415
#5 — room to grow!
Rating
4.7 ★
Good — can improve
5-Star Reviews
379
91.3% of total
1-Star Reviews
23
5.5% — highest ratio
Top Staff
Alex
Jacky also praised
🏅 Staff Spotlight — Alex's Domain!
A
Alex
THE star of Sims Drive! 30+ mentions — patient, friendly, professional, detailed explanations, no-pressure approach. Many customers are repeat visitors who return specifically for Alex's service!
J
Jacky
Praised for helpful and knowledgeable service
💡 Keyword Insights
patient (top!) sofa recommend experience dining/table
📈 Growth Opportunity — More Reviews Needed!
Sims has the fewest reviews (415) and highest 1-star ratio (5.5%). The good news? Alex is a HUGE asset — customers love the experience! Focus on: asking every happy customer for a Google review and following up quickly on any complaints. Target: reach 500 reviews by end of April!