Complete operational workflow covering customer, outlet staff, drivers, floor staff, automated processes, and supporting platform operations.
ADMIN SETUP
Configure Catalog, Pricing, Outlets, Staff, Promotions, Memberships, Reports & Settings
Platform configuration completed before day-to-day operations begin.
CUSTOMER
Browse Catalog → Build Cart → Apply Voucher / Wallet → Choose Pickup Method → Place Order & Pay
Pending
Exception: Customer may submit a cancellation request while the order is pending.
ADMIN / OUTLET STAFFConfirm Order
Confirmed
ADMIN / OUTLET STAFF
Assign Pickup Driver
Driver selected for the pickup assignment.
Out for Pickup
DRIVER APP
Assigned Job
- View assigned route
- Navigate to customer
- Call customer
- Create walk-in orders when required
Additional Driver Features
- Floor Manager Mode
- Driver Wallet & Earnings
- Live GPS Availability
DRIVERPickup Completed
Picked Up
WORKSTATION / FLOOR STAFF
Scan & Process Garments
To Be Processed → Processing → Sent to Store → Ready
Operational Note: Garment-level processing and manual order status updates should remain synchronized.
Ready
SYSTEMRecalculate Overall Order Status
ADMIN / OUTLET STAFFAssign Delivery Driver
Out for Delivery
DRIVER APP
Deliver Order
Navigate → Collect COD (if applicable) → Mark Delivered
Delivered
SYSTEM
Cashback & Wallet Credit Processing
SYSTEM
Membership Tier Evaluation & Upgrade
Exception: Customer may submit a rewash request during the eligible window.