Something did not work out. That is fine - it happens. Here is exactly how sending it back works, from the first click to the refund landing.
Four steps, no phone calls needed.
Enter your order number and email below. We find the order - you do not need to dig up anything.
Choose the pieces and the reason. One word is enough - "fit", "color", "changed my mind". No essay required.
We email a prepaid label. Print it, tape it, drop the package at any post office or mailbox.
Once your return arrives we check it within 2 days, then refund the original payment or send your exchange - your choice, made in step 2.
This is the whole form. Nothing else to fill in.
Preview - the button is not live yet.
What you can count on.
[30] days from the day your order arrives. If day [30] is close, the label still counts once it is created.
Unworn, tags on, in the bag it came in. Try it on at home as much as you like - that is what home is for.
[We do / You do - Jack to confirm]. The label in step 3 is [prepaid / deducted from the refund, shown before you confirm].
We check your return within 2 days of it arriving, and the refund goes out the same day. Banks usually take 3-5 days to show it.
Treated as a return plus a new order, so the new piece ships right away instead of waiting for the old one to arrive.
[Final sale pieces are marked final sale at checkout - Jack to confirm policy].