Q: Do i need an appointment?
A: If there are seats available, you can use the restaurant without making a reservation; however, we cannot guarantee that seats will be available, so you may not be able to use the restaurant even if you come.
Q: Can i transfer my reservation?
A:Reservations cannot be transferred or resold. Also, please understand that we will refuse entry to anyone who does not match the reservation information or who is unable to present identification.
For later, here's an image to mess with:
Q: Can i make reservation by phone?
A: We cannot accept reservations over the phone. This is to prevent duplicate reservations. Thank you for your understanding.
Q:Is there a limit to how many people i can book?
A: A maximum of 8 people can be booked per reservation.
Q: Will children under one year old be counted as part of the reservation?
A: If a child under 1 year old does not occupy a seat by himself/herself, such as sitting on an adult's lap, the child will not be included in the number of people in the reservation.
(Example: 2 adults and 2 children sitting on the adults' laps...a reservation for 2 people)
However, if you use a stroller in a seat, please include the child under 1 year old in the number of people in the reservation.
(Example: 2 adults and 1 child in a stroller...a reservation for 3 people)
Q:I havent received my confirmation email.
A: We apologize for the inconvenience, but please contact our customer support desk .
Q:I would like to cancel my reservation.
A: Please cancel your reservation via the dedicated URL in the reservation completion email, or contact the store you made your reservation to cancel.
Kirby Cafe TOKYO: 03-3622-5577
Kirby Cafe HAKATA: 092-710-4279
Kirby Cafe OSAKA: 06-4256-4170
