This internal page if for CC Service Desk Engineers.
It should be opened at the beginning of the shift to provide quick orientation and operational clarity.
Daily Duties - To do list
Please ensure your own queue is updated before picking up new tickets.
Ensure you are closing tickets from the correct queue.
Please ensure to respond to all escalation emails via the Escalation mailbox.
When attending to new tickets, please ensure to place the ticket within progress status.
Once you have replied to your emails, please ensure it is moved to the PROCESSED folder within Outlook.