March 2026 | All Business Profiles | Generated 25 March 2026
Live data pulled from Google Maps on 25 March 2026. Use this to encourage your sales team to request more Google reviews from happy customers!
| Rank | Showroom | Rating | Total Reviews | Est. Unreplied |
|---|---|---|---|---|
| 1 | Nova Furnishing @ Tradehub 21 | ★ 4.9 | 4,071 | ~50+ |
| 2 | Nova Furnishing Ang Mo Kio | ★ 4.8 | 1,761 | ~40+ |
| 3 | Nova Furnishing Sungei Kadut | ★ 4.8 | 1,179 | ~35+ |
| 4 | Nova Furnishing Changi South | ★ 4.9 | 844 | ~25+ |
| 5 | Nova Furnishing Sims | ★ 4.7 | 415 | ~20+ |
Tradehub 21 leads with 4,071 reviews - that's more than double the next closest showroom! Every showroom should aim to actively encourage happy customers to leave a Google review. A simple "If you enjoyed your experience, we'd really appreciate a Google review!" after every purchase can make a huge difference. More reviews = higher Google ranking = more walk-in customers.
Target: Every salesperson should aim for at least 5 new Google reviews per week. Sims (415 reviews) and Changi South (844 reviews) have the most room to grow!
| Showroom | Total Reviews | Replied (This Session) | Est. Unreplied Remaining | Reply Rate | Priority |
|---|---|---|---|---|---|
| NF @ Tradehub 21 | 4,071 | ~12 | ~50+ | ~70% | Medium |
| NF Ang Mo Kio | 1,761 | ~35 | ~40+ | ~75% | Medium |
| NF Sungei Kadut | 1,179 | ~65 | ~35+ | ~80% | Low |
| NF Changi South | 844 | ~8 | ~25+ | ~65% | Medium |
| NF Sims | 415 | ~50 | ~20+ | ~85% | Low |
| TOTAL | 9,070+ | ~190 | ~170+ remaining | ~75% | In Progress |
| Showroom | Total Reviews | Replied (Session) | Top Staff | Complaints | Sentiment | Key Themes |
|---|---|---|---|---|---|---|
| NF @ Tradehub 21 | 4,071 | ~12 | Clayton, Tom | 1 | 98% | Patient, good service, friendly, kind |
| NF Ang Mo Kio | 1,761 | ~35 | Samuel How, Raymond | 0 | 98% | Professional, patient, knowledgeable, friendly |
| NF Sungei Kadut | 1,179 | ~65 | Edwin Yeo, Main Cheong, Louis, Jacky | 2 | 95% | Helpful, no pressure, knowledgeable, comprehensive |
| NF Changi South | 844 | ~8 | Roger, Fanny | 0 | 100% | Patient, thorough, great follow-up |
| NF Sims | 415 | ~50 | Alex | 1 | 97% | Friendly, helpful, detailed, professional |
Customers consistently praise Alex for being friendly, patient, professional, and providing detailed explanations without being pushy. Many are repeat customers who specifically return for Alex's service.
Strongest team depth with 4+ named staff. Edwin stands out for being comprehensive and cheerful. Main Cheong praised for honesty and patience. Customers love the no-pressure sales approach and variety of furniture.
2 complaints: one about sofa quality/durability (fabric damage) and one about slow after-sales resolution. Follow-up service needs attention.
Samuel is the star performer here - praised for being professional, patient, knowledgeable and providing service even for last-minute customers. Raymond also gets solid mentions for good service.
Tradehub 21 is the review KING with 4,071 reviews! Clayton praised for being friendly and kind. Roger at Changi South known for being incredibly patient - one customer noted he accompanied them through 7-8 trips up and down the building!
| Customer | Showroom | Issue | Category |
|---|---|---|---|
| Mun Hui Chee | Sims | Product defect / repair needed | Product Quality |
| fahmy kecik | Sungei Kadut | Sofa spoilt at $1.6k, called it scam | Product Quality |
| Nurulz | Sungei Kadut | Fabric damage, poor after-sales | After-Sales |
| boon lin lee | Tradehub 21 | Impatient staff, hated experience | Service |
| Various (Pg 1-2) | Various | Delivery issues | Delivery |
Multiple complaints about sofa durability. Review fabric quality claims (especially "pet-friendly" marketing) and strengthen QC before delivery.
Nurulz waited months for resolution since Dec 2025. Implement a 48-hour response SLA for customer complaints and a tracking system.
Sims has only 415 reviews vs Tradehub 21's 4,071. Encourage sales teams at lower-review outlets to actively request reviews after every sale.
Alex (Sims), Edwin (SK), and Samuel (AMK) are role models. Their "patient, no-pressure, detailed explanation" approach should be standardized across all showrooms.
Customers repeatedly praise staff for being helpful without hard-selling. This is a major competitive advantage.
"Patient" and "knowledgeable" are the two most frequently used words across all reviews. Staff take time to explain options clearly.
Many customers specifically name their salesperson and promise to return to the same person. This shows strong relationship building.
Out of 190+ reviews replied, only 5 were complaints. This is an excellent ratio for a furniture retail business.
Multiple reviews mention returning customers and referrals. Word-of-mouth is clearly a strong growth driver.
Positive reviews span across all branches, showing consistent service quality is maintained company-wide.