👋
Hey team! Here's how our customers feel about us. This dashboard shows what's working, what to celebrate, and where we can improve. Your customers love you!
💬
Total Reviews
3,193
across all showrooms
⭐
Average Rating
4.87
out of 5 stars
🌟
5-Star Reviews
94.7%
3,025 reviews
👥
Great Staff
5+
team members mentioned
⚠️
1-Star Reviews
2.7%
87 reviews
🏆 Showroom Rankings
| Showroom |
Rating |
Total Reviews |
5-Star % |
Performance |
| Sungei Kadut |
4.9 ⭐ |
2,522 |
95.4% |
★ Excellent |
| Sims Avenue |
4.8 ⭐ |
589 |
92.4% |
★ Excellent |
| Labrador |
4.8 ⭐ |
82 |
92.7% |
★ Excellent |
⭐ Star Distribution Comparison
💭 Overall Sentiment
| Rating |
Count |
Percentage |
| 5 ★ |
3,025 |
94.7% |
| 4 ★ |
64 |
2.0% |
| 3 ★ |
11 |
0.3% |
| 2 ★ |
6 |
0.2% |
| 1 ★ |
87 |
2.7% |
📱 Reply Status
Sungei Kadut
~5% Replies Critical
Sims Avenue
~5% Replies Critical
Labrador
~5% Replies High
✅ What's Working Well
😊Customer Service
Customers consistently praise the patient, helpful, and professional service across all showrooms. Staff takes time to explain options without pressure.
🎯Smooth Experience
The buying process is hassle-free and comfortable. Customers appreciate clear communication and efficient transactions.
💰Value & Pricing
Great value for money with good offers. Customers feel confident they're getting quality furniture at fair prices.
⭐Staff Energy
Team members bring genuine enthusiasm and authentic care. Customers remember the positive energy and personal touch.
🎯 Action Items for All Teams
- Reply to reviews more: Only 5% of reviews get responses. Start with 5-star reviews to say thank you, and respond to critical feedback constructively.
- Celebrate your wins: Share customer praise internally—it boosts morale and gives everyone feedback on what's working.
- Ask for reviews: More reviews help new customers decide. Friendly reminder at checkout or via follow-up message.
- Customize the message: Each showroom is unique. Tailor responses to mention specific staff members and local details.
🏬
Sungei Kadut
69 Sungei Kadut Drive, #02-01, Singapore 729568
4.9 ⭐
2,522 customer reviews
👥
Team
1+
staff highlighted
⭐ Your Star Ratings
| 5 ★ |
2,405 (95.4%) |
| 4 ★ |
44 (1.7%) |
| 3 ★ |
8 (0.3%) |
| 2 ★ |
5 (0.2%) |
| 1 ★ |
60 (2.4%) |
👥 Your Team
🌟
Mr Ang
Customer Favorite
What customers love: Patient, clear explanations, smooth buying experience, no pressure sales approach
★★★★★
💡 What Your Customers Love
😊Patient & Professional
Mr Ang takes time to listen and explain every detail. Customers feel heard and not rushed.
✨Smooth & Hassle-Free
The whole process from browsing to checkout is seamless and comfortable. No hidden surprises.
🎯Value & Trust
Great offers and fair pricing. Customers trust they're making a good investment.
Customer Themes: patient • smooth • professional • hassle-free • comfortable • good offer • value
⚠️ 1-Star Insights (2.4%)
🔍What's Going On?
A small group of 1-star reviews. These might be occasional mismatches in expectations or specific delivery/product issues. The vast majority of customers (95.4%) are very happy, which shows these issues are rare.
📱 Reply Status
Currently Replying to:
Only ~5%
💡 Opportunity: Responding to more reviews builds loyalty. Start with recent 5-star reviews to say "thank you!" It only takes 30 seconds per review.
🏬
Sims Avenue
51 Sims Avenue, Singapore 387414
4.8 ⭐
589 customer reviews
👥
Team
2+
staff highlighted
⭐ Your Star Ratings
| 5 ★ |
544 (92.4%) |
| 4 ★ |
20 (3.4%) |
| 3 ★ |
1 (0.2%) |
| 2 ★ |
1 (0.2%) |
| 1 ★ |
23 (3.9%) |
👥 Your Team
🚀
Ragav
Enthusiastic Pro
What customers love: Genuinely enthusiastic, brings infectious positive energy, makes the experience fun and memorable
★★★★★
📚
Xavier
Knowledge Expert
What customers love: Extremely knowledgeable, patient with questions, helpful and attentive to every need
★★★★★
💡 What Your Customers Love
⚡Infectious Energy
Your team brings genuine enthusiasm. Customers feel the positive vibe and have fun shopping, not just buying furniture.
🧠Expert Knowledge
In-depth product knowledge combined with patience. Customers feel confident they're making informed decisions.
❤️Personal Care
Your team remembers customers and makes them feel valued. It's genuine, not transactional.
Customer Themes: enthusiastic • knowledgeable • patient • helpful • excellent • recommended • wonderful
⚠️ 1-Star Insights (3.9%)
🔍What's Going On?
A small portion of reviews mention delivery or specific product issues. Your personal service is consistently praised—these outliers are likely external factors rather than team performance.
📱 Reply Status
Currently Replying to:
Only ~5%
💡 Opportunity: With Ragav and Xavier's great feedback, replies could showcase your team. Customers love mentioning them—amplify that in your responses!
🏬
Labrador
Furniture City, 1 Labrador Villa Road, Singapore 118981
4.8 ⭐
82 customer reviews
👥
Team
2+
staff highlighted
⭐ Your Star Ratings
| 5 ★ |
76 (92.7%) |
| 4 ★ |
0 0% |
| 3 ★ |
2 (2.4%) |
| 2 ★ |
0 0% |
| 1 ★ |
4 (4.9%) |
👥 Your Team
🎨
Jayvier
Customisation Expert
What customers love: Patient with detailed explanations, flexible with customisation requests, thorough and attentive
★★★★★
📔
Louis Tan
Senior for custom orders—perhaps a photo confirmation with the customer before shipping. Jayvier's attention to detail usually catches these, so this might be a one-off in coordination.
⚠️ 1-Star Insights (4.9%)
🔍What's Going On?
Small sample size (82 reviews total), so 4 one-star reviews is proportionally low. One relates to the delivery issue mentioned above. The others likely relate to delivery timing or specific product expectations—your team's service quality remains very high.
📱 Reply Status
Currently Replying to:
~5%
💡 Priority: Respond to those 4 one-star reviews. Acknowledge the delivery issue, show you've taken steps to fix it, and offer to make it right. This turns a negative into a service win.