CHAT INTRO: Copied!
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Thank you for contacting the RS Group Service Desk. You are now connected to Allroy, How may I help you today?Copied!
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Thank you for confirming!Copied!
How may I assist you today?"Copied!
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Hold AskCopied!
Please allow me a moment, whilst I investigate this for you.Copied!
Please allow me a moment, whilst i log this for you Copied!
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Hold Return Copied!
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Thank you for your patience.Copied!
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Anything elseCopied!
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Is there anything else that I could assist you with?Copied!
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Remote Copied!
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May I connect to your machine remotely to try and assist?Copied!
You should see a prompt asking permission to connect to your machine, please approve the remote session by clicking "yes".Copied!
Please ensure that any confidential or sensitive materials are either closed or minimizedCopied!
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Reference Copied!
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Please take note of your incident reference number for this contact: Copied!
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Closure Copied!
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Since we've provided the necessary advice, may I go ahead and close the incident?Copied!
may I go ahead and close the incident?Copied!
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CLOSING: Copied!
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Thank you for contacting the Service DeskCopied!
Do not hesitate to reach out to us again should you require any further assistance, have a wonderful day!Copied!
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Strike Copied!
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1st Strike - 60 secCopied!
We have not received a response back from you, please reply if you wish to continue this conversation?Copied!
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2nd Strike - 60 secCopied!
We have not received a response back from you, please reply if you wish to continue this conversation?Copied!
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3rd Strike - 60secCopied!
It looks like you’ve been inactive for a little while, so this chat session has been terminated, to allow us to help someone else. You can reinitiate the conversation at any time, and we’ll do our best to reconnect you with the same agent. We look forward to assisting you when you're ready!Copied!
ACTIVATE MOBILEPASS:Copied!
I've sent you a new MobilePASS activation email...Copied!
RESET MOBILEPASS PIN:Copied!
I have reset your MobilePASS pin to 9614...Copied!
CONFIRM MOBILEPASS SERIAL NUMBER:Copied!
I need to confirm the serial number on your MobilePASS app...Copied!
Good Day Copied!
This is Allroy from the Service Desk. Copied!
Reference Number: Copied!
Issue: Copied!
Dear , Copied!
We tried to contact you; however, we were unable to reach you. Copied!
Reference no: Copied!
We provided instructions on how to Resolved issue, Kindly confirm if the issue has been Resolved now Copied!
Please contact us as soon as possible so that we may progress your Incident. Copied!
Thanks & Regards, Alstom Service Desk TeamCopied!
Good day Copied!
This is Allroy from the Service Desk Copied!
Reaching out to you with regards to Copied!
We tried calling you no answer Copied!
Kindly advise if the issue has been ResolvedCopied!
Dear , Copied!
This is a follow-up email regarding the issue; Copied!
Reference no: Copied!
We tried to contact you; however, we were unable to reach you. Copied!
Please contact Service Desk or provide us with an alternate contact number and suitable time for us to reach you. If your issue has already been resolved, please let us know so we can resolve the ticket. Copied!
You can also update the ticket via IT Portal (https://alstom.service-now.com/esc) We encourage you to use the Self-Help section available within IT portal to resolve issues yourself before contacting Service Desk. Note: Copied!
Please contact us as soon as possible so that we may progress your Incident. Copied!
Thanks & Regards, Alstom Service Desk TeamCopied!