👋
Hey team! Here's how our customers feel about X'clusive Home. This dashboard shows what's working, who's doing great, and where we can grow together. You're doing amazing — keep it up!
💬
Total Reviews
1,801
across all 4 showrooms
⭐
Average Rating
4.78
out of 5 stars
🌟
5-Star Reviews
93.2%
1,681 reviews
👥
Staff Shoutouts
7+
team members customers love
🎉
Newest Showroom
Tampines
just opened — 5.0 rating!
🏆 Showroom Rankings
| Showroom |
Rating |
Total Reviews |
5-Star % |
Performance |
| Sungei Kadut |
4.7 ⭐ |
756 |
91.7% |
Most Reviews 🏆 |
| Labrador |
4.9 ⭐ |
595 |
96.0% |
Highest Rated 💜 |
| Sims Drive |
4.8 ⭐ |
445 |
92.6% |
Strong & Steady 💪 |
| Tampines NEW |
5.0 ⭐ |
5 |
100% |
Perfect Start 🚀 |
⭐ Star Distribution (All Showrooms)
💡 What Customers Love Most
🛋️Product Quality
Sofas are the #1 topic across all showrooms — customers love the quality, comfort, and variety. "Sofa" appears in hundreds of reviews!
😊Patient & Helpful Staff
Words like "patience", "knowledgeable", and "helpful" keep coming up. Your team takes time with every customer and it shows.
🤝No-Pressure Approach
Customers feel comfortable because staff give recommendations without being pushy. This builds trust and repeat visits!
📈Room to Grow
Tampines just opened — let's build its reputation fast! Every review matters. Even one new review a day adds up quickly.
🎯 Quick Tips for More Reviews
- After a great conversation: Just say "If you enjoyed your visit, we'd really appreciate a Google review!" — that's it!
- Keep it casual: No need to be formal. A simple, friendly ask goes a long way.
- Every review counts: Even a short one-line review helps the whole team.
- We've got your back: The marketing team is replying to reviews so customers feel appreciated. You serve them in store, we take care of them online!
🏭
X'clusive Home — Sungei Kadut
69 Sungei Kadut Drive, #04-01, Singapore 729568
4.7 ⭐
756 reviews — Most reviewed showroom! 🏆
💬
Total Reviews
756
highest across all showrooms
🌟
5-Star Reviews
91.7%
693 out of 756
⭐
Average Rating
4.7
out of 5 stars
👩💼
Star Staff
Cynthia
customer favourite
⭐ Star Breakdown
| Stars | Count | Percentage | Bar |
|---|
| ⭐⭐⭐⭐⭐ 5 stars | 693 | 91.7% | |
| ⭐⭐⭐⭐ 4 stars | 13 | 1.7% | |
| ⭐⭐⭐ 3 stars | 0 | 0% | |
| ⭐⭐ 2 stars | 2 | 0.3% | |
| ⭐ 1 star | 48 | 6.3% | |
🔥 What Customers Talk About
🛋️Sofa — 252 mentions
Sofas are the #1 reason people visit. Customers love the variety and quality.
📚Knowledge — 39 mentions
Staff product knowledge really stands out. Customers appreciate detailed explanations.
🏬Showroom — 29 mentions
The showroom experience is memorable — spacious, well-displayed, easy to browse.
💬Explanation — 27 mentions
Clear explanations about products, materials, and options build customer confidence.
🌟 Staff Spotlight
👑
Cynthia
Customer Favourite
What customers say: Great product knowledge, patient with questions, makes the visit enjoyable. Multiple customers came back just because of her!
⭐⭐⭐⭐⭐
💡 Sungei Kadut — Keep Going!
- You have the most reviews of all showrooms — that's amazing! Keep the momentum going.
- A few 1-star reviews (48) are bringing the average down slightly. These are opportunities to learn and improve.
- Keep doing what Cynthia does — her patience and knowledge are a winning formula!
🌊
X'clusive Home — Labrador
1 Labrador Villa Road, Singapore 118981
4.9 ⭐
595 reviews — Highest rated showroom! 💜
💬
Total Reviews
595
strong and growing
🌟
5-Star Reviews
96.0%
571 out of 595
⭐
Average Rating
4.9
out of 5 stars
👥
Staff Highlighted
4+
team members praised
⭐ Star Breakdown
| Stars | Count | Percentage | Bar |
|---|
| ⭐⭐⭐⭐⭐ 5 stars | 571 | 96.0% | |
| ⭐⭐⭐⭐ 4 stars | 15 | 2.5% | |
| ⭐⭐⭐ 3 stars | 1 | 0.2% | |
| ⭐⭐ 2 stars | 1 | 0.2% | |
| ⭐ 1 star | 7 | 1.2% | |
🔥 What Customers Talk About
🛋️Sofa — 157 mentions
Sofas continue to be the star product. Customers love the selection and comfort.
🧘Patience — 30 mentions
Staff patience is a huge theme here. Customers never feel rushed.
👔Salesperson — 24 mentions
The personal touch from individual salespeople makes a lasting impression.
🌟 Staff Spotlight
🌸
May Ling
Patient Expert
What customers say: Incredibly patient, explains everything clearly, makes the buying experience smooth and enjoyable.
⭐⭐⭐⭐⭐
💎
Pei Ying
Service Pro
What customers say: Highly professional, very knowledgeable, excellent customer service that keeps customers coming back!
⭐⭐⭐⭐⭐
🤝
Aaron & James
Dynamic Duo
What customers say: Welcoming even near closing time, attentive and caring. Go the extra mile for every customer.
⭐⭐⭐⭐⭐
💡 Labrador — You're Setting the Standard!
- 4.9 rating with 96% five-star — that's incredible. Customers love coming here!
- Only 7 one-star reviews out of 595 — one of the cleanest records across all showrooms.
- Keep the personal touch alive. It's clearly working!
🏙️
X'clusive Home — Sims Drive
601 Sims Dr, Singapore 387382
4.8 ⭐
445 reviews — Strong & steady! 💪
💬
Total Reviews
445
growing steadily
🌟
5-Star Reviews
92.6%
412 out of 445
⭐
Average Rating
4.8
out of 5 stars
👥
Staff Highlighted
2+
team members praised
⭐ Star Breakdown
| Stars | Count | Percentage | Bar |
|---|
| ⭐⭐⭐⭐⭐ 5 stars | 412 | 92.6% | |
| ⭐⭐⭐⭐ 4 stars | 8 | 1.8% | |
| ⭐⭐⭐ 3 stars | 2 | 0.4% | |
| ⭐⭐ 2 stars | 2 | 0.4% | |
| ⭐ 1 star | 21 | 4.7% | |
🔥 What Customers Talk About
🛋️Sofa — 125 mentions
Sofa shopping is the main draw. Customers love the options and quality here.
🧘Patient — 78 mentions
Patience is the #1 quality customers notice. Even spending 3+ hours browsing, staff never rush.
📚Knowledge — 25 mentions
Staff can explain materials, construction, and options in detail. Customers trust them!
🌟 Staff Spotlight
🌟
Chris
Top Performer
What customers say: Incredibly helpful, patient, and knowledgeable. Goes above and beyond. Customers keep coming back for him!
⭐⭐⭐⭐⭐
🎯
Tristan
Rising Star
What customers say: Knowledgeable, patient, and provides great service. Customers return to buy more from him!
⭐⭐⭐⭐⭐
💡 Sims Drive — Keep the Energy Up!
- 445 reviews with 92.6% five-star — solid performance!
- Chris is clearly a crowd favourite. His approach is worth sharing with the team!
- More reviews = more visibility. Keep encouraging happy customers to share their experience!
🚀
X'clusive Home — Tampines JUST OPENED
No.1 Tampines North Dr. 1, #01-38, Singapore 528559
5.0 ⭐
5 reviews — Perfect start! Every single one is 5 stars! 🎉
💬
Total Reviews
5
just getting started!
🌟
5-Star Reviews
100%
5 out of 5 — perfect!
⭐
Average Rating
5.0
can't get better than this!
👩💼
Star Staff
Philomina
already making waves!
⭐ Star Breakdown
| Stars | Count | Percentage | Bar |
|---|
| ⭐⭐⭐⭐⭐ 5 stars | 5 | 100% | |
| ⭐⭐⭐⭐ 4 stars | 0 | 0% | |
| ⭐⭐⭐ 3 stars | 0 | 0% | |
| ⭐⭐ 2 stars | 0 | 0% | |
| ⭐ 1 star | 0 | 0% | |
💬 Early Customer Feedback
😊Friendly Service
Customers love the friendly, helpful vibe. Staff give great recommendations without being pushy.
🛏️Bedframes & More
Early purchases include bedframes and sofas. Product range is getting noticed!
🌟 Staff Spotlight
🌺
Philomina (Philo)
First Star of Tampines
What customers say: Very friendly, helpful, gives great recommendations without being pushy. Polite and patient. Already getting repeat mentions!
⭐⭐⭐⭐⭐
🚀 Tampines — Let's Build This Together!
- Perfect start! 5 out of 5 reviews are 5-star. Now let's keep that going!
- Every review matters SO much right now. When you only have 5 reviews, each new one has a huge impact on how customers see you on Google.
- Goal: Try to get at least 1-2 new reviews every week. In a few months, you'll have a strong reputation!
- How? After a happy customer buys something, just casually say: "If you have a moment, a Google review would really help our new showroom!"
- Philo is leading the way! Follow her approach — friendly, helpful, no pressure. It's working!