Shipping, plainly.
Small shop, honest shipping. Here is exactly what happens after you order.
Every order is packed by hand within [1–2 business days]. You get an email with a tracking number the moment it leaves us.
[US only at launch / international - set before launch.] If your address is outside it, checkout will say so before you pay, never after.
[Flat rate of $X per order, free over $Y - set before launch.] The exact cost shows at checkout before you pay. No surprises after.
[Carrier and speed - for example, USPS Ground Advantage, 2–5 business days - set before launch.] Tracking is always included.
NOOR rests on Shabbat and Jewish holidays. Orders placed while the shop rests are packed first thing when it reopens - nothing is lost, and nothing is rushed.
Wrong address?
Email [support email] as fast as you can with your order number and the right address. If we haven’t packed the parcel yet, we will fix it. If it has already shipped, we will help you reroute it with the carrier.
A parcel that seems lost
Check the tracking link first - carriers sometimes scan late. If it hasn’t moved in [5 business days], write to us. We will open a trace with the carrier and stay on it until your pieces reach you or you are refunded. You will never be left arguing with a shipping company alone.