Talk to a person.
No phone maze, no ticket numbers. Write to us and a person - a real one - writes back within [2 business days].
Email us
[Support email address - set before launch]
A few things that help us help you faster:
- Your order number, if the note is about an order. It’s in your confirmation email.
- The name of the piece - or a screenshot of it.
- What happened, in your own words. Short is fine.
- If something arrived damaged or wrong, a quick photo. It lets us fix it in one reply instead of three.
NOOR rests on Shabbat and Jewish holidays. Notes sent while the shop rests are answered first thing when it reopens.
Quick answers first
Most questions are answered faster here than by email:
Order changes, payments, restocks, gifts, and the twelve questions everyone asks.
Where we ship, what it costs, and what to do about a parcel that seems lost.
Three steps and one email, within [30 days] of delivery.
Two ways to swap a size, including the don’t-let-it-sell-out path.
How to measure yourself - or a piece you love - in two minutes.
Writing about a return or exchange? You can skip ahead: the returns page starts the process, and your email to [support email] is step one.