Returns, without the dread.
If a piece isn’t right, sending it back is three steps and one email.
Email [support email] within [30 days] of delivery. Include your order number and the piece you’re returning. A person replies with the return address and anything else you need - no forms, no portals.
Unworn, unwashed, tags still on. The original packaging is lovely if you still have it, but any clean, sturdy parcel works.
Drop it with [any carrier / the carrier on the label we send - set before launch]. Once it arrives, your refund goes back to your original payment method within [5 business days].
Who pays the return shipping?
[Customer pays return shipping / NOOR provides a prepaid label - set before launch.] One exception, always: if something arrived damaged or we sent the wrong piece, the return is on us, both ways, every time.
Made wrong? We make it right.
Email [support email] with your order number and a photo. Tell us whether you’d rather have a replacement or a refund - either is fine, and the shipping is ours.
A few honest edges
- Clearance pieces: [final sale, or returnable like everything else - set before launch].
- Pieces that come back worn, washed, or without tags can’t be refunded - we’ll send them back to you instead, and we’ll always tell you kindly first.
- Refunds go to the original payment method. Banks sometimes take a few extra days to show it; that part is them, not you or us.
Want a different size or color instead? The exchanges page is the faster read.